We are currently looking for a Front Office Manager for our complex in Valencia. Reporting directly to the Complex Director, the selected candidate will be responsible, among others, for the following tasks:

• Monitor reservations with special requirements and coordinate with other departments to ensure their fulfillment.

• Carry out guest check-in and check-out, ensuring a fast and professional service.

• Provide tourist information and personalized advice to guests.

• Manage and resolve incidents, ensuring guest satisfaction.

• Supervise and manage access control to the complex.

• Handle and manage queries, requests, and complaints, both in person and via phone or email.

• Perform Public Relations functions, representing the image of the establishment and acting as an ambassador with clients and partners.

• Convey the brand culture to guests and colleagues: values, purpose, brand attitude, and attention to detail.

• Constantly update information in the CRM.

• Foster customer loyalty by promoting a positive guest experience during their stay.

• Manage reviews and comments on digital platforms and social media, maintaining a positive online reputation.

• Coordinate and promote events and activities aimed at guests.

• Establish and maintain relationships with tourism providers and agencies, contributing to the positioning of the establishment.

• Support general administrative and accounting tasks, including invoicing and cash control.

• Answer phone calls and attend visitors, ensuring a professional service.

• Collaborate in marketing and communication strategies, contributing ideas to improve the visibility of the establishment and the brand experience.

Requirements and Skills

• Degree in Tourism, Public Relations, or similar.

• Proficiency in Microsoft Office.

• Knowledge of the SIHOT system (a plus) and strong technological skills (essential).

• High level of English and German; knowledge of additional languages will be valued.

• Minimum of 2 years’ experience as a receptionist; experience in medium-sized aparthotels and guest relations management will be valued.

• Excellent communication skills, proactivity, creativity, dynamic personality, and strong customer orientation.

What we offer

We offer you the opportunity to join a company with a philosophy and culture based on people, as part of a young, close-knit team full of talent and passion for what we do—you will notice it in the way we work. We aim to continue growing to become a leading hospitality brand both nationally and internationally—who wouldn’t want that? But we want to achieve it sustainably, aware that the way we do things has an impact on places and people. And for that, we need the best professionals on our team!

We truly care about people, which is why we carefully prepare each Professional Career Plan. We work towards an ambitious future with great opportunities for growth and professional development for our team members. We offer a permanent contract and a negotiable salary package with attractive performance-based incentives.

Do you think you’re the person we’re looking for? Apply now so we can get to know you!