We are currently looking for a Front Desk Manager for our complex in Pamplona. The selected candidate, reporting to the Complex Director, will be responsible for, among others, the following tasks:

• Monitor reservations with special requests and coordinate between departments to ensure their fulfillment.

• Perform check-in and check-out procedures for guests, ensuring a fast and professional service.

• Provide tourist information and personalized advice to guests.

• Handle and resolve incidents, ensuring guest satisfaction.

• Supervise and manage access control to the interior of the complex.

• Handle and manage queries, requests, and complaints, both in person and via telephone or email.

• Act as a Public Relations representative, embodying the image of the establishment and serving as an ambassador to guests and partners.

• Communicate the brand culture to guests and colleagues: values, purpose, brand attitude, and attention to detail.

• Consistently update information in the CRM system.

• Encourage guest loyalty by promoting a positive experience throughout their stay.

• Manage and respond to reviews and comments on digital platforms and social media, maintaining a positive online reputation.

• Coordinate and energize events and activities for guests.

• Establish and maintain relationships with tourism providers and agencies, contributing to the positioning of the establishment.

• Support general administrative and accounting tasks, including invoicing and cash control.

• Answer phone calls and welcome visitors, ensuring professional service.

• Collaborate in marketing and communication strategies, contributing ideas to improve brand visibility and guest experience.

Required qualifications and skills:

• Degree in Tourism, Public Relations, or similar.

• Proficient in Microsoft Office Suite.

• Knowledge of the SIHOT system (valued) and strong tech-savviness (essential).

• High level of English and German. Additional languages will be a plus.

• Minimum 2 years of experience as a receptionist, ideally in mid-sized aparthotels and guest relations management.

• Excellent communication skills, proactivity, creative thinking, dynamic personality, and customer-oriented mindset.

What we offer:

We offer you the opportunity to join a company with a people-centered philosophy and culture, becoming part of a young, close-knit, and talented team with great enthusiasm for what we do — something you’ll notice in the way we operate. We aim to continue growing to become a leading brand in the hospitality sector both nationally and internationally — who wouldn’t want that? But we want to do it sustainably, being mindful that how we do things impacts people and places. And to achieve this, we need the best professionals on our team!

We care about people, which is why we carefully prepare each Career Development Plan. We are working toward an ambitious future with great growth opportunities and long-term career paths for our team members. We offer a permanent contract and negotiable salary with an attractive performance-based component. Do you think you’re the person we’re looking for? Apply now so we can get to know you!