We are currently looking for someone to join our reception team at our resort in Valencia. The selected candidate, reporting to the Resort Management and working alongside the rest of the team, will take on the following responsibilities:

• Follow up on reservations with special requests and coordinate with other departments to ensure proper fulfillment.

• Perform check-in and check-out procedures, guaranteeing efficient and professional service.

• Provide guests with tourist information and personalized advice.

• Manage and resolve incidents, ensuring guest satisfaction.

• Supervise and manage access control within the resort.

• Handle and manage inquiries, requests, and complaints, both in person and via phone or email.

• Carry out Public Relations duties, representing the image of the establishment and acting as an ambassador with guests and partners.

• Communicate brand culture to guests and colleagues: values, purpose, brand attitude, and attention to detail.

• Ensure ongoing data entry into the CRM.

• Promote guest loyalty by delivering a positive experience throughout their stay.

• Manage online reviews and comments on digital platforms and social media, maintaining a positive online reputation.

• Coordinate and organize events and activities for guests.

• Establish and maintain relationships with travel providers and agencies, contributing to the positioning of the establishment.

• Support general administrative and accounting tasks, including invoicing and cash control.

• Answer phone calls and welcome visitors, ensuring a professional service.

• Collaborate on marketing and communication strategies, contributing ideas to improve the visibility of the establishment and the brand experience.

Requirements and skills:

• Degree in Tourism, Public Relations, or a related field.

• Proficiency in Microsoft Office.

• Knowledge of the SIHOT system (a plus) and strong tech skills (essential).

• High level of English and German. Knowledge of additional languages will be considered an asset.

• Minimum of 2 years’ experience as a receptionist; experience in mid-size aparthotels and guest relations management will be valued.

• Excellent communication skills, proactivity, creative thinking, dynamic personality, and customer orientation.

We offer:

We offer you the opportunity to join a company with a people-centered philosophy and culture, becoming part of a young, close-knit team full of talent and enthusiasm for what we do—you’ll notice it in the way we work. We want to continue growing to become a leading brand in the hospitality sector both nationally and internationally—who wouldn’t want that? But we aim to do so sustainably, being aware that the way we do things has an impact on places and people. And for that, we need the very best professionals on our team!

We care about people, which is why we carefully design each Career Development Plan. We work toward an ambitious future with broad growth prospects and excellent professional opportunities for our team members. We offer a permanent contract and a negotiable salary with an attractive variable component. Do you think you’re the person we’re looking for? Apply to this offer so we can get to know you!