The first impression doesn’t just mark the start of a guest’s stay — it makes the difference between just another welcome and an unforgettable experience. At Kora Nivaria Beach, we believe every arrival is an opportunity to create excitement and begin a story. Our 360º front desk approach combines personalized hospitality, sensory design, smart technology, and a strong connection to Tenerife’s local culture. From the greeting to the guest escort, we want every visitor to feel they are part of our community: warm, close, and mindful.

What’s essential is invisible to the eye: how we take care of every welcome

At Kora Nivaria Beach, every element of our reception is designed to leave a lasting impression.

• Design and ambiance: Our common areas are crafted to deliver a calm and inviting welcome—bright spaces, natural aromas, refreshing drinks, and furniture that invites relaxation. The environment itself is the first language that speaks to our way of welcoming.
• Team training: Continuous training is essential. From technical processes that enhance agility, productivity, and service personalization, to regular coaching sessions and soft skill development such as empathy, active listening, and agile problem-solving. We don’t just train on procedures—we train on attitude, teamwork, cross-department communication, and collaboration with our partners.
• Smart technology: We’ve digitalized multiple touchpoints to streamline check-in, share useful information via WhatsApp, automate lost and found, and optimize processes without losing human warmth. Our PMS integrates with external platforms to ensure efficient and personalized management.
• Personalization: We tailor the welcome according to the guest profile—from families with children to groups of friends—so they feel at home from the very beginning. We provide relevant information and service offerings inside and outside the accommodation. We promote the #LikeALocal experience, helping guests connect with the essence of Tenerife from the moment they arrive. We recommend authentic plans, hidden routes, and local products available in our spaces—all compiled in our secret guide, created by our own team, filled with insider plans to explore the island like a true local.

How do we make it happen? Strategies that truly make a difference

To build a truly exceptional front desk, we’ve implemented specific actions:

• Constant renewal: As mentioned earlier, continuous training is essential to deliver the best results for our guests. At Kora Nivaria Beach, we hold weekly interdepartmental meetings to discuss strategies, challenges in the sector, and emerging trends and guest needs. This enables us to provide the best possible customer journey during their stay.

• Local culture: One of our most valued initiatives is the creation of the “Superhost” role—a person in charge of interacting in common areas, building community, and anticipating needs. This person acts as both ambassador and a human bridge between guest and environment—a hybrid between Front Desk and Guest Experience Manager. Moreover, all our spaces and experiences are inspired by a fully local perspective and a conscious awareness of our environmental impact. We offer a wide variety of activities, from gastronomic experiences with local ingredients to mindfulness sessions, yoga, tai chi, Pilates, and sustainable actions like beach and nature cleanups.

• Active listening: We collect guest feedback in real time and via post-stay surveys, analyze patterns, and apply improvements quickly. This allows us to evolve constantly and surprise returning guests with personalized touches. Our goal is continuous improvement to deliver excellent experiences.

• Tech collaborations: We’ve integrated advanced technology that enhances the guest experience without automating the human touch. From in-room notification systems to digital QR forms in common areas, these integrations are designed so that our team can focus on what matters most: people.

What our guests say (and what inspires us to keep going)

The benefits and impact since implementing these strategies have been tangible from day one:

• We’ve seen a significant increase in guest satisfaction, especially at reception, achieving a score of 4.8 out of 5 on Google and Tripadvisor.
• Guest loyalty has grown, with more returning visitors and higher recommendations.
• Testimonials reflect emotions and memories created from the very first greeting. Many describe our front desk as “familiar,” “surprising,” and “emotionally memorable.”

In the words of Natalia Dorta, General Manager

The experience at Kora Nivaria Beach begins before check-in and continues long after the stay is over. Our 360º approach isn’t just about making a good first impression — it’s about accompanying, inspiring, and connecting with the people who choose us. We are committed to a more conscious way of traveling, one that respects the environment, embraces the local community, and slows down the pace. We want our guests to feel part of this philosophy from the moment they walk through our door.

Because at Kora, living like a local isn’t just a slogan — it’s a way of inhabiting each destination with respect, openness, and joy. And we, from Abades, make it possible every day with the spirit and the smile that define us.